Business Process Reengineering:
CIBER, Inc. and Georgia Department of Human Resources
The Office of Information Technology for the State of Georgia
Department of Human Resources sought to optimize the performance
of the organization’s projects. For DHR to effectively
meet the FY 2003 strategic goals, objectives, and strategies,
they needed assistance in developing and implementing improved
project management processes.
Analysis was conducted for critical focus areas within the
department, including Applications Development, Production,
Quality Assurance, Help Desk, Vendor Management, and Customer
Service. The current state was compared to the desired state
as the basis for determining appropriate steps for improvement.
The result was a roadmap for implementing specific areas
Jan Dillard facilitated several critical sessions
where the challenges of the current environment
were clearly exposed.
Her ability to lead individual participants to positive
results kept the groups focused on acquiring the desired
Jan is particularly good at getting at root causes
of problems and allowing participants to find their
approach enables the solution to work more effectively
in the client culture.